Contact Us
When contacting please ensure the following:
- Use the email address that is associated with your account.
- For security reasons, we may need to send a one-time code to authenticate your account via the email address you registered with.
- By contacting the Support Team, you agree to receive this code from COLLECTIV, which may involve sensitive, personal, release, or financial information.
- Include as much information as possible, including artist names, release names, UPCs, ISRCs, or any other information that will be needed.
- Give a detailed description of the question or issue.
How can we improve to better serve you?
- Do you have a suggestion about something else you want to see on the platform?
- Do you have a new feature in mind?
- Do you want to give a testimonial or have a complaint?
Something just isn’t right…did you find a bug in our system? Help us to fix it as quickly as possible so everyone can continue to enjoy the Collectiv experience. Please take note of the following:
- Browser information.
- Did it happen on multiple browsers?
- Step-by-step account of how the issue came to be (a simple description of where you see the problem or how you got there works as well).
- Screen recording and/or screenshots of the issue.
We are available 7 days a week:
- Monday-Friday: 9am-5pm (ET)
- Saturday-Sunday: 11am-6pm (ET)
Response times will vary depending on your Collectiv subscription:
- Seasoned Artist: 2 business day
- Notable Artist: 3 business days
- Emerging Artist: 5 business days